Get in Touch!
70 Cleveland Road, Capalaba QLD 4175.
Our office hours are Monday to Frididay 9am – 5pm, closed on weekends and public holidays.
If you are looking for a supported independent living (SIL) arrangement for yourself or a family member, please view our SIL vacancies or get in touch with us via the Contact Form on this page with your enquiry.
Guardien Group welcomes enquiries, feedback and complaints. Please use the contact form on this page to send us your feedback and compliments.
Making a complaint can lead to improved services, communication and sometimes to changes to policies and procedures. This means we are actively involved in continually improving our services and process for the organisation.
You can make a complaint around any issue around the supports or the service that Guardien Group has provided.
All complaints are confidential. When making a complaint:
- All parties with be listened to and treated with respect.
- Support will be provided for making a complaint in a way that meets your communication and cultural needs
- We will give you additional support to make a complaint if you require
- We will provide information around independent advocates and supports
- Handle the complaint as per the NDIS Quality and Safeguards guidelines